Virgin Media customers left waiting longest on phone

Virgin Media and Virgin Mobile customers face the longest wait to speak to customer service operators by phone, the regulator Ofcom has found. Virgin Media customers waited seven minutes and 40 seconds on average, while Virgin Mobile took six minutes and 44 seconds to answer calls in 2020. EE had the shortest average wait time […]

Facebook’s Trump ban upheld by Oversight Board for now

Donald Trump’s ban from Facebook and Instagram has been upheld by Facebook’s Oversight Board. But it criticised the indefinite nature of the ban as beyond the scope of Facebook’s normal penalties. It has ordered Facebook to review the decision and “justify a proportionate response” that is applied to everyone, including ordinary users. The former president […]

Apple puts more adverts in App Store after ad-tracking ban

Apple has added extra paid-for advertisements to its App Store, a week after its new operating system limited tracking for ads from other companies. The new ad space lets app-makers advertise on the App Store search tab, rather than just in the search results. Last week’s release of iOS 14.5 placed strict limits on tracking […]

Judge declines to dismiss Amazon’s Trump allegation

A US judge has refused to dismiss Amazon’s allegations that political interference cost the company a $10bn (£7bn) Pentagon contract. The 10-year JEDI contract is aimed at making the US defence department more technologically agile. Amazon had been considered the favourite to win. However, the contract was eventually awarded to Microsoft. The tech giant alleges […]

Cyber-attack hackers threaten to share US police informant data

Washington DC’s Metropolitan Police Department has said its computer network has been breached in a targeted cyber-attack, US media report. A ransomware group called Babuk is reportedly threatening to release sensitive data on police informants if it is not contacted within three days. The FBI is investigating the extent of the breach, US media reported, […]

Social media boycott: Premier League clubs join four-day move to tackle abuse

Premier League, English Football League and Women’s Super League clubs will join in a four-day boycott of social media platforms in an effort to combat abuse and discrimination. The boycott will start on 30 April. The Football Association, as well as league bodies and other organisations, including anti-discrimination charity Kick it Out, will also be […]

Jack Dorsey and Elon Musk agree on bitcoin’s green credentials

Tesla chief Elon Musk has agreed with Twitter boss Jack Dorsey, who has said that bitcoin “incentivises” renewable energy, despite experts warning otherwise. The cyrptocurrency’s carbon footprint is as large of some of the world’s biggest cities, studies suggest. But Mr Dorsey claims that could change if bitcoin miners worked hand-in-hand with renewable energy firms. […]

TikTok loophole sees users post pornographic and violent videos

TikTok is banning users who are posting pornographic and violent videos as their profile pictures to circumvent moderation, in a unique viral trend. BBC News alerted the app to the “Don’t search this up,” craze, which has accumulated nearly 50 million views. TikTok has also banned the hashtags used to promote the offending profiles and […]